Payment and withdrawal
At the end of Your purchases you can make payment in a secure and simple!
Payment methods accepted are: Paypal, Bank transfer.
- Payment by Paypal: payment through Paypal is made directly from your PayPal account, without the need to provide data at the time of payment.
The receipt of payment is immediate and allows you to proceed immediately with the shipment of goods purchased.
- Payment by bank transfer: Payment by bank transfer must be done by the customer after order is placed, the coordinates that will be indicated when ordering. Usually it takes 1-2 business days to be displayed.
The shipment will be made as soon displayed the correct bank transaction.
Return policy: All items purchased at our shop enjoy the right of withdrawal pursuant to art. 64 Legislative Decree. N. 206 of 06/09/2005.
The customer has the option to request the cancellation of the order within 10 working days of receipt of merchandise.
Note: may not exercise the right to cancel customers who purchase with VAT
To exercise the right of withdrawal, the customer must:
- Send a registered letter, fax or email with acknowledgment of receipt within 10 days of receipt of the goods, indicating a willingness to withdraw the order.
- Ship the goods back by using a carrier of your choice and Sue own expenses, within ten working days of receipt of the goods. The purchased product, along with proof, should be properly protected and packed in their original packaging, complete with all the possible accessories, documentation and user manuals. The identification tag and / or labels, if any, will have to be attached to a product upon return.
In case of exercise of the right of withdrawal, the goods are received, checked that it is intact, complete with all its parts, with original packaging intact and completely without any damage, will be refunded to the customer
the amount paid, excluding direct costs to return the goods as quickly as possible and in any event within thirty days from the date on which the seller is aware of the exercise of the right of
withdrawal by the customer.
Erboristeria Internazionale of Manuela Fabianelli will reimburse the customer the amount paid by the following methods: wire transfer, PayPal refund, cancellation of payment by credit card or another method, and
confirmed with the customer.
In case of partial withdrawal for the purchase of more products will not be reimbursed for their travel expenses.
N.B. Under no circumstances will the shipping charges be refunded.